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Trading Terms


Opening a 30 day credit account with Royce Cross Agencies

Distributor enquiries and opportunities are welcome. Regular purchasers are welcome to open a 30 days account with Royce Cross Agencies. Simply download the account form, fill in the form and sign and fax the completed form to (08) 8269 6699 or email to


Terms & Conditions


Delivery instructions & policy

Orders placed will be dispatched the next business day whenever possible.  If the product is urgent, please contact our staff on Ph 08 8269 4000. We deliver by general freight anywhere in Australia. For International enquiries, please contact Royce Cross Agencies.

Most of our products are heavy and orders must be signed for; unfortunately this means we can not usually deliver to PO boxes. There are some exceptions to this rule so if you really need a PO box delivery let us know what you're going to order and we'll see if it's possible. Whenever possible, use a business address for delivery where you know someone will be able to sign for it during business hours.

Cost is based upon the total weight of your order, for account customers a staff member will call or email you with a quote before an order is sent, for online store purchasers; the freight is calculated on checkout.

We advise that you do not take time off work or make special arrangements to be at home all day waiting for the courier. Whenever possible use a business address for delivery where you know someone will be able to sign for it during business hours.

Delivery to some regional areas may take up to 3-5 days.

We cannot guarantee next business day delivery due to fluctuations in order demand and other events out of our control, but you can be assured we will dispatch you order as soon as we can.

Special Delivery Instructions: We will ensure that any special instructions are written on the consignment note or on the courier satchel. Unfortunately we can not guarantee that these instructions will be followed by the courier.


No goods will be returned unless:-

  1. Prior authorisation has been given by Royce Cross Agencies.

  2. The correct invoice number has been quoted on the Purchasers return docket.

  3. Returns are made within 7 Days after receipt of goods by the purchaser. At our discretion, if we accept the returns after this time a re-stocking fee of 20% will be charged.

  4. Reason for return is clearly stated on Purchasers return form.

  5. No credit will be given on faulty goods until the fault has been confirmed by Royce Cross Agencies.

  6. All goods returned must be in their original packaging & shall not be soiled, damaged or obsolete as such goods will be rejected or credited at a reduced price.

  7. The cost of freight in returning goods will be the responsibility of the Purchaser.

  8. Items that have been modified or manufactured against a customer order will not be returnable. No Exceptions.

  9. Any goods damaged once they have left Royce Cross Agencies, including goods damaged in transit, will not be returnable for credit.


Warranty: 12 Months from date of invoice

  1. Royce Cross Agencies warranty covers faulty workmanship, product and material defect and does not cover misuse, modified or wear and tear.

  2. Any product supplied that has not been manufactured by Royce Cross Agencies shall be subject to the specific warranty terms of the manufacturer.

  3. Royce Cross Agencies will not accept liability for the cost of disassembly, assembly or installation.

  4. All freight, insurance and handling costs must be pre paid by the customer prior to returning goods for warranty assessment.

  5. Royce Cross Agencies liability is limited to replacement of the item or refund of the price.


Prices of goods are subject to an adjustment for increases in prices by the manufacture or supplier at the date of dispatch: an adjustment for increase caused by any Price Regulation (if any) then in force, an adjustment for increases of imported goods caused by varying rates of Exchange, Customs and other duties, or for any other reason which may cause an adjustment for increase in price.